TABLE OF CONTENTS
- Why I am facing issues when accessing the Sage Open Access Portal?
- Internet browser
- Register/Log-in
- Offer link timed out for bill payer
- Offer link timed out for authors
- Contact Information
Overview
The Sage Open Access Portal allows authors and bill payers to complete the workflow for an article. For more information, please see What is the Sage Open Access Portal?
Users may face issues when accessing the portal, please use the following guide to troubleshoot these issues.
Why I am facing issues when accessing the Sage Open Access Portal?
Internet browser
- The Sage Open Access Portal functions best in Google Chrome, please use this browser to access the portal.
- If you encounters issues with the portal, we recommended that you first check your internet connection and clear your cookies.
- If you are still unable to access the portal, please try logging in through the homepage at openaccess.sagepub.com, rather than clicking the link in the email.
Register/Log-in
- The Sage Open Access Portal allows 5 days for the bill payer to respond to this invitation request. The email will include a link to the portal which allows the bill payer to accept the invitation and complete payment.
- However, if the bill payer fails to respond to the invitation within 5 days, the link will expire and they will no longer be able to access the portal via this link.
- The invitation email will include the date that the offer expires. Please check the date in your email to see if the link is still active.
- If this has expired, please contact the Open Access Customer Services team at openaccess@sagepub.com to reactivate the link.
Offer link timed out for authors
- In the Sage Open Access Portal, Sage Choice/Hybrid article offers expire if authors don’t take action within 14 days. After receiving the offer email, authors have a 14-day window to complete each step, which includes selecting a license, nominating a bill payer, and raising an invoice.
- If authors don’t use the link in the invitation email from Sage Open Access portal to log in, the offer will expire, and the link in the email will no longer be valid.
- If this has expired, please contact the Open Access Customer Services team at openaccess@sagepub.com to reactivate the link.
- Please note, if an offers times out, we cannot guarantee that re-opening the offer will have the same APC as the original offer.
Contact Information
If access issues persist, please share a screenshot of the error message with the Open Access Customer Services team at openaccess@sagepub.com so they can investigate further.
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