Sage Open Access Support

Why I am facing issues when accessing Sage Journals: Licensing & Payment?

Modified on Tue, 11 Feb at 7:52 AM

Users may face issues when accessing Sage Journals: Licensing & Payment, please use the following guide to troubleshoot these issues:

Sage Journals: Licensing & Payment functions best in Google Chrome, please use this browser to access the portal.
If you encounters issues with the portal, we recommended that you first check your internet connection and clear your cookies.
If you are still unable to access the portal, please try logging in through the homepage at licensing-payment.sagepub.com, rather than clicking the link in the email.

To learn more about how to access Sage Journals: Licensing & Payment, please see How do I access Sage Journals: Licensing & Payment?
If you have forgotten your Sage Journals: Licensing & Payment password, please click on "Forgot Password." An email will be sent to you with instructions to reset your password.
Sage Journals: Licensing & Payment can 'lock' accounts due to inactivity or an incorrect password is entered more than ten times. If you have entered your password more than 10 times, please contact the Open Access Customer Services team at [email protected]

Once the author nominates a bill payer in Sage Journals: Licensing & Payment, the system automatically sends an email to the bill payer.
Sage Journals: Licensing & Payment allows 5 days for the bill payer to respond to this invitation request. The email will include a link to the portal which allows the bill payer to accept the invitation and complete payment.
However, if the bill payer fails to respond to the invitation within 5 days, the link will expire and they will no longer be able to access the portal via this link.
The invitation email will include the date that the offer expires. Please check the date in your email to see if the link is still active.
If this has expired, please contact the Open Access Customer Services team at [email protected] to reactivate the link.

For further assistance, contact the Open Access Customer Services team at [email protected].

Don't see what you're looking for?