TABLE OF CONTENTS

• Overview

• Have you received the APC payment?
• I have made payment, but it is not showing in my dashboard

Overview

APC payment can either be made by the authors directly or via another bill payer in the Sage Open Access Portal. When payment is completed against an article, our Sage Open Access Portal sends an automated payment confirmation email and a receipt to the bill payer email address. 

Below is an example of the email which is sent to bill payers once we have received the APC payment, it has the invoice receipt attached.

Have you received the APC payment?

If you are an author or a bill payer and you are uncertain we have received your payment or cannot find your confirmation email/receipt, please follow the below instructions.  

• Go to openaccess.sagepub.com
• Log on to the Sage Open Access Portal using your registered details
• You be taken to your dashboard. In the dashboard, you will see all related articles listed. They will either be under 'Articles in Progress' or 'Transacted Articles':
  • If the article is listed under 'Articles in Progress' and the Status is 'Awaiting payment of the APC by bill payer', then we are still waiting to receive the APC payment. This is shown in the screenshot below:
  • If you are the bill payer for this article, you will be able to download a copy of the invoice or go to pay directly online via Credit Card by pressing the 'Pay Now' button under the 'Take Action Now' column. 
  • If a payment is made via Bank/Wire transfer, the receipt and reconciliation of the payment can take up to 5 working days, after which the status will be updated in the portal.
  • If your article is listed under 'Transacted Articles' and the Open Access Publication Status is 'Awaiting open access publication by Sage', the APC payment has been completed successfully and this article is pending publication. This is shown in the screenshot below:
  • If your APC payment has been completed, you will be able to download a receipt of your payment from the dashboard.  

I have made payment, but it is not showing in my dashboard

If you believe you have completed payment, but this is not reflected in the Sage Open Access Portal, please follow the below instructions:

If the payment was made by Credit Card, the status should update immediately in our Sage Open Access Portal, please check that the funds have been taken from your account and wait 24 hours for the invoice status to update. 

If the payment was made via Bank Transfer, please wait 5 working days for the invoice status to update.

If the payment was made via Check/Cheque, please wait 15 working days for the invoice status to update. 

If your payment is not reflected after this time, please contact our Accounts Receivable team for an update on your payment status, their contact information can be found below depending on bill payer location. Please include the following details in your correspondence:

• Article ID
• Invoice number
• Proof of payment or check/cheque information 

If the bill payer address is in North, Central and South America, please email accounts.receivable@sagepub.com 

If the bill payer address is in Africa, Asia, Europe, the Middle East and Oceania please email oaar@sagepub.co.uk