Have you received my APC payment?

Modified on Wed, 05 Jun 2024 at 04:48 PM

TABLE OF CONTENTS

Overview

When payment is completed against an article, our Sage Open Access Portal sends an automated payment confirmation email and a receipt to the bill payer email address.The authors will also be notified that the workflow is complete in the Sage Open Access Portal.

Below is the example email which you will receive, once the payment is completed.


Have you received my APC payment?

Credit Card


If a payment is made by Credit Card, it will be immediately updated in our Sage Open Access Portal and our portal will send an automated payment confirmation email and a receipt to the bill payer email address. 


If funds have been deducted from your Credit Card, but no confirmation email is received or the invoice status does not change after 24 hours, please contact our Accounts Receivable team, including proof of payment.


Bank/Wire transfer


If a payment is made via Bank/Wire transfer, the receipt and reconciliation of a bank transfer payment can take up to 5 working days. After we receive this payment, you will see the status update in the Sage Open Access Portal. An automated payment confirmation email and a receipt to the bill payer email address will also be sent. 


If you have made payment via Bank/Wire transfer and your invoice status has not updated within 5 working days, please can contact our Accounts Receivable team for an update on your payment status. Please include the following details:

  • Article ID
  • Invoice number
  • Proof of payment


Cheque/Check


If you have made the payment via Cheque then please wait for 15 business days to see your invoice status change in the Sage Open Access Portal. 


If your status has not changed after 15 business days, please contact our Accounts Receivable team for an update on your payment status. Please include the following details:

  • Article ID
  • Invoice number
  • Cheque/check details


Contact Information

If the bill payer address is in North, Central and South America, please email accounts.receivable@sagepub.com 


If the bill payer address is in Africa, Asia, Europe, the Middle East and Oceania please email oaar@sagepub.co.uk

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