Has my institution paid the APC?

Modified on Tue, 18 Jun at 6:41 PM

TABLE OF CONTENTS

Overview


Once your article has entered the Sage Open Access Portal, the author has the option to assign a different bill payer. Often, this might be their institution. Please use the following information if you are trying to understand if your institution has paid the APC.


Has my institution paid the APC?

Email notification 

Once you have assigned a bill payer in the Sage Open Access Portal, you will be notified via email if they approve to pay the APC. After this, no further action is required from the authors as the bill payer will complete the payment steps. This confirmation email will have a subject line of ‘Transaction complete for your article’.


However, as this email notification signifies that the bill payer has accepted to pay the APC rather than completing the APC payment, there might be some circumstances in which the authors receive this email but the bill payer has not completed the payment. 



Once an invoice is marked paid in our Sage Open Access Portal, our system sends an email to the bill payer confirming that we have received their payment. 


Status in the Sage Open Access Portal


If you are unsure whether your institution has completed the APC payment, you can log in to the author dashboard on the Sage Open Access Portal to see if the invoice status has changed to paid.


If your article is listed under 'Articles in Progress' and the Status is 'Awaiting payment of the APC by bill payer', then we are still waiting to receive the APC payment. This is shown in the screenshot below:




If your article is listed under 'Transacted Articles' and the Open Access Publication Status is 'Awaiting open access publication by Sage', then the bill payer has completed the payment and this is pending publication. This is shown in the screenshot below:




Please note, receipt of a bank transfer payment can take up to 5 to 7 working days to process and update the article status in the Sage Open Access Portal. 
If you believe your institution has completed payment but this is not reflected in the Sage Open Access Portal, please ask your institution to contact the Open Access Customer Services team, including proof of payment in their correspondence.


Contact Information

If you require further assistance, please contact the Open Access Customer Services team at openaccess@sagepub.com 

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